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Proud to be an Export Champion

East of England Export Champion 2020 4Col thumbnail2US2U Consulting have been awarded the prestigious title of 2020 Export Champion by the UK Department for International Trade.

This is in recognition of the international work we have done over the last few years, with international projects and trade visits to the likes of Belgium, Ireland, Canada, USA and across the Middle East - along with the insights our teams can share with other businesses looking to export their goods and services. Read more >>>

Business planning

Business planning

  • 10 Years of Achieving Best Customer Service

    It was back in 2009 that US2U Consulting began working with ABC Taxis in Norwich. In those days ABC Taxis had 60 cars and drivers and was looking to grow and develop the service it was delivering to Norwich and the surrounding areas.

    We started by working with the Directors to develop the company vision which is "To be the best, most professional taxi service in Norfolk, delivering an excellent customer service experience by attracting the best drivers and staff. This will make ABC Taxis the preferred choice for customers and third parties."

    Each year since then we have worked to support ABC Taxis by working on strategic, tactical and operational projects. These have included business planning, marketing support, corporate films, recruitment and HR policies and processes. "These days we have over 200 cars and drivers and offices with great staff in Norwich and Broadland. It has been tremendous to work with Rachel and her team to make a sustainable, positive difference to our company" said Simon Callender, Financial Director, ABC Taxis Ltd.

  • Producing a Robust Business Plan with Women In Norwich

    Seven months since Rachel Blackburn launched the Women In Norwich initiative to encourage more women to develop their business to address the gender imbalance, she delivered a two hour masterclass for the group, focusing on Producing a Robust Business Plan. The event was sponsored by No 8, Thorpe Road who kindly let the group use their excellent facilities to deliver the session. The reputation of the group has spread and one person travelled up from Chelmsford to participate.

    "It is great to see the group continuing to provide supportive monthly sessions for the community. And we have been able to continue with our vision of making the sessions free to attend to void that barrier to entry." said Rachel.

    Each person was encouraged to produce or update their own business plan and the feedback has been very positive:

    "Thank you so much for a fantastic evening! It was a real pleasure to listen to you - a fascinating insight into your busy world and great Master Class."

    "Thanks very much for yesterday evening, it was a really inspiring session and great to be part of the group for the evening too."

    "Thank you for the warm welcome last night and a fantastic, very informative and thought-provoking evening."

    To see the slides Rachel used for the event click here.

    If you would like to get further advice for developing your business please contact This email address is being protected from spambots. You need JavaScript enabled to view it..

  • US2U and ABC Taxis Partnership Reaches its Destination: Bitter Sweet End to a Journey

    US2U Consulting Guarantees to Make a Positive Difference to any business that it works with. Sometimes the success is tinged with an element of sadness as it signals an end of era. Such has been the result of the continued growth of our long-standing client ABC Taxis in Norwich - resulting in it recently being acquired by Veezu, the UK's leading private hire technology platform.

    Back in 2009, the Directors of ABC Taxis in Norwich asked Rachel Blackburn to review the business and work with them to create a growth plan. At that time the business, whilst being the largest in Norwich, had just 50 cars. Rachel, pictured with ABC Taxis Director Simon Callender, worked with the Directors and the management team to embed an annual business planning cycle where we reviewed the business goals, the operating environment, the competition, the structure, strengths, weaknesses, opportunities and threats.

    We also put in place a clear set of values called "The ABC Way" and the strapline "Achieving Best Customer Service". By taking this disciplined approach the business has grown steadily to having around 350 cars today. This has enabled the people of Norwich and the surrounding area to enjoy and benefit from high standards of customer service, safety and efficiency as well as meaningful work for drivers and staff.

    Rachel said, "Particular highlights have been securing the grant investment to enable ABC Taxis to buy their first two eco cars in 2013, organising the first ABC Taxis presence at the Lord Mayors Procession in 2012 and also working with them to secure their licence in Broadland in addition to Norwich in 2018. We also enjoyed making several corporate films for marketing and training purposes (watch the Equal Opportunities and Diversity video here) and celebrating their 25th birthday in 2019.

    Simon reflected, "Back in 2009 we needed to have a clear plan for the business and it was great to be rescued by Rachel. We wish to thank her and the US2U Consulting Team who have worked with us for their help in getting us to this point. This is an exciting chapter in the ABC Taxis journey."

    To learn how US2U Consulting can make a Positive Difference to your organisation to take you to the next level, please This email address is being protected from spambots. You need JavaScript enabled to view it..

  • US2U Online Training Courses Now Available to Buy

    After 3 years of talking about it, we are pleased to have designed, scripted, filmed and launched our first two online training courses which are now available to buy on Udemy - the online learning platform.

    These can be used as:

     Stand-alone learning solutions

     To complement other training and accredited programmes

     A useful refresher for people who wish to continue their personal and professional development

    Our first two courses are based on topics which we often deliver via group workshops and 1:1 coaching:

    Producing a Robust Business Plan

    Influencing Skills to Achieve Your Goals

    Click the links above to watch the course previews and purchase the courses. We do hope you like them.

    Please let us know what you think and let us know what you think the topic for our next online course should be!